Payment Options

1. Refund Eligibility
   • Refunds will be processed only for cancellations that qualify under the company's Cancellation Policy.
   • The refundable amount will be calculated after deducting applicable cancellation charges, visa fees, airline penalties, hotel retention charges, taxes, processing fees, and any other non-refundable supplier charges.
2. Non-Refundable Charges
   The following charges are generally non-refundable once incurred:
   • Umrah visa processing fees
   • Travel insurance charges
   • Airline cancellation or amendment charges
   • Hotel cancellation or retention charges
   • Ground transportation and Ziyarat booking charges
   • Service and processing fees
   • Government taxes and statutory fees
3. Refund Processing Time
   • Refunds will be processed only after the company receives the refundable amount from the respective airlines, hotels, transport providers, visa authorities, or other suppliers.
   • The normal refund processing period is 30 to 60 working days, although delays may occur depending on supplier or banking procedures.
4. Mode of Refund
   • Refunds will be made through the original mode of payment or directly to the customer's registered bank account, as approved by the company.
   • Cash refunds may be issued only in exceptional circumstances at the company's discretion and in accordance with applicable laws.
5. No Refund Cases
   No refund will be provided in the following situations:
   • Failure to report for departure (No Show).
   • Missing the scheduled flight due to the passenger's own fault.
   • Voluntary withdrawal from the tour after commencement.
   • Unused hotel accommodation, meals, transportation, Ziyarat tours, or any other package services.
   • Cancellation after departure.
6. Visa Refusal
   • If the Saudi authorities refuse the Umrah visa, the refund (if any) will be subject to deduction of visa processing charges, service charges, and any non-refundable airline, hotel, or supplier costs already incurred.
7. Force Majeure
   • In the event of flight cancellations, pandemics, natural disasters, government restrictions, war, civil unrest, or any circumstance beyond the company's control, refunds shall be governed by the policies of the respective airlines, hotels, transport providers, and other service providers. The company shall not be liable for any indirect or consequential losses.
8. Incorrect Information
   • No refund shall be payable if travel is cancelled or refused due to incorrect information, expired documents, invalid passport, failure to meet immigration requirements, or submission of false or incomplete documents by the traveler.
9. Bank Charges
   • Any bank charges, payment gateway fees, currency conversion charges, or transfer fees incurred while processing the refund shall be borne by the traveler where applicable.
10. Final Settlement

• Once the refund has been processed and paid, it shall constitute full and final settlement of the customer's claim relating to the booking.