• info@alkounsar.co.in
  • 919622220465 , 918171223344 , 01954231112
  • Palhallan Pattan Baramulla Jammu and Kashmir

Cancellation Policy

  • Cancellation More Than 30 Days Before Departure
    • 20% of the total package cost will be deducted as cancellation charges.
  • Cancellation Within 20 Days Before Departure
    • 50% of the total package cost will be deducted as cancellation charges.
  • Cancellation After Passport Submission
    • A minimum cancellation charge of ₹10,000 per person will apply once the original passport has been submitted for visa processing, irrespective of the date of cancellation.
    • If actual visa, airline, hotel, or supplier cancellation charges exceed ₹10,000, the higher amount will be applicable.
  • Non-Refundable Charges
    • Visa fees, airline cancellation charges, hotel retention charges, processing fees, and any other non-refundable charges imposed by suppliers or government authorities will be deducted from the refundable amount.
  • Refund Processing
    • Eligible refunds will be processed only after the company receives refunds from the respective airlines, hotels, and service providers. Refund processing may take several weeks depending on supplier policies.

Cancellation by the Pilgrim

  • 21 to 30 days before departure: 35% of the total package cost will be deducted.
  • 11 to 20 days before departure: 50% of the total package cost will be deducted.
  • 06 to 10 days before departure: 75% of the total package cost will be deducted.
  • 05 days or less before departure, or No Show: 100% of the total package cost will be forfeited and no refund shall be payable.
  • All cancellation requests must be submitted in writing by email, WhatsApp, or in person at our office.
  • The effective date of cancellation will be the date on which the company receives the written cancellation request.
  • Visa processing fees, biometric charges, insurance charges, and embassy fees are non-refundable once the visa application has been submitted.
  • Airline cancellation charges, fare differences, taxes, and penalties will be charged as per the respective airline's rules and conditions.
  • Hotel cancellation charges will be applicable according to the hotel's cancellation policy. Any non-refundable hotel payment will be deducted from the refund.
  • Charges for transportation, Ziyarat tours, meals, guides, and other land arrangements already confirmed with suppliers may be non-refundable.
  • Requests for changing travel dates, passenger names, hotels, or package type are subject to availability and may attract additional charges.
  • If an Umrah visa is refused by the Saudi authorities for reasons beyond the company's control, visa processing fees, service charges, and any non-refundable supplier charges will be deducted. The balance, if any, will be refunded.
  • In the event of flight cancellations, travel restrictions, pandemics, natural disasters, war, civil unrest, or any force majeure event, refunds shall be subject to the policies of the respective airlines, hotels, transport providers, and Saudi authorities. The company shall not be liable for any consequential losses.
  • If a passenger fails to report for departure, misses the flight, or does not join the tour after confirmation, the entire package cost may be forfeited, and no refund will be provided.
  • No refund will be given for any unused hotel nights, meals, transportation, sightseeing, Ziyarat, or any other services included in the package after the journey has commenced.
  • Approved refunds will be processed through the original mode of payment only.
  • Refund processing normally takes 30 to 60 working days, subject to receipt of funds from airlines, hotels, visa authorities, and other service providers.
  • Non-Refundable Booking Amount
    For any seat booked online, the following minimum booking amount is non-refundable:
    • Umrah: ₹5,000 per person
    • Hajj: ₹10,000 per person
  • Submission of Documents
    The customer/pilgrim must submit and forward all required documents within 15 days from the date of booking.
  • Automatic Cancellation
    If the required documents are not submitted within 15 days of booking, the booking will be automatically cancelled.
  • Non-Refundable Amount After Cancellation
    In case of such automatic cancellation, the applicable minimum booking amount of ₹5,000 for Umrah or ₹10,000 for Hajj shall remain non-refundable.
  • Customer Responsibility
    It is the sole responsibility of the customer/pilgrim to provide complete and valid documents within the specified period to process the booking and related travel formalities.
  • The company reserves the right to cancel or modify any booking due to insufficient group size, operational reasons, safety concerns, supplier issues, or government directives. In such cases, the customer will be offered an alternative arrangement or a refund of recoverable amounts after deducting any non-refundable supplier charges.
  • Any dispute arising from the booking or cancellation shall be subject to the jurisdiction of the competent courts in Baramulla, Jammu & Kashmir, India.
  • By making the booking and paying any amount toward the Umrah package, the traveler confirms that they have read, understood, and accepted this Cancellation & Refund Policy.